45-DAY MONEY BACK GUARANTEE
We want you to be fully satisfied with your product from Sound World Solutions. If you are not 100% satisfied with your product for any reason, you may return it within 45 days of delivery for a full refund of the purchase price, minus the original shipping and handling.
Please contact us before returning the item to qualify and receive a prepaid return shipping label
Units purchased from one of our retail partners should be returned to them. Please also note that the item must be returned in good condition, in the original packaging, and with all paperwork, parts and accessories to ensure full credit.
Before contacting us for a return, you may also want to review our FAQ or contact the Sound World Solutions customer support team toll-free in the U.S. at (855) 792-0117 or +1-847-939-6101 outside the U.S. – there may be a simple remedy if your amplifier is not performing as expected.
REPAIRS AND WARRANTY
For anyone purchasing a hearing aid or personal sound amplifier, Sound World Solutions offers a limited 1-year warranty for hearing aids and a limited 90-day warranty for personal sound amplifiers, from the date of original purchase. We will repair or replace any defective unit within the limited warranty of its purchase date.
Should your device become defective under normal use and conditions, please follow these steps:
- Check to see if there is a simple remedy for the problem you are experiencing by reviewing our FAQ or by contacting our customer support team toll-free in the U.S. at (855) 792-0117 or +1-847-939-6101 outside the U.S.
- Contact us for an RMA
- Pack your amplifier in its original packaging with all accessories and proof of purchase (a dated receipt) and ship it to us
Send the package to Sound World Solutions, 960 N. Northwest Hwy. Park Ridge, IL 60068
Sound World Solutions will repair or, at Sound World Solutions’ option, replace any Product if in Sound World Solutions’ opinion it is defective in materials and/or workmanship. This limited warranty is in effect for one year from the purchase date by the end-user of the Product (the “Customer”). Sound World Solutions’ liability shall be limited to the cost of the affected part or parts. All shipping, taxes and other costs are the Customer’s sole responsibility.
This warranty is made only to the Customer and is non-transferable. To make a warranty claim, the Customer must provide Sound World Solutions with proof of purchase, and then receive a Return Merchandise Authorization (RMA) number and ship the Product to Sound World Solutions. After receipt, Sound World Solutions will inspect the Product at its facility for the claimed defects and, if found to be defective when purchased, Sound World Solutions will replace the Product or refund the purchase price within 45 days. Replacement parts or products are warranted only for the original warranty period. Sound World Solutions will not make any refunds or exchanges without prior authorization.
This limited warranty: Covers only the Product and its battery pack, and does not cover any other accessories, goods or services; is effective only if the Recommended Usage Instructions are followed and the Product is used properly and only for its intended purpose; does not cover damage that Sound World Solutions determines to have been caused by normal wear and tear, or by misuse or use of the Product for other than its intended purpose; does not cover any non-conformity, damage or defect attributable to modification or repair of Products not authorized by Sound World Solutions and does not cover damage caused by accident, acts of God or event of force majeure, negligent or intentional misuse, alteration or damage, or to any Products that have not been properly handled, stored or used after delivery to the Customer.
This Limited Warranty is Sound World Solutions’ exclusive warranty regarding the Product. This Warranty may not be modified, altered or amended and Sound World Solutions does not authorize and will not be bound by any other warranties or representations regarding the Product by its representatives, employees, agents or others. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. SOUND WORLD SOLUTIONS DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTY REGARDING THE PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
Limitation of Liability
Under no circumstances will Sound World Solutions have any liability or obligation whatsoever for consequential, indirect, incidental, special or punitive damages, including damages for loss of profit, damage to property or personal injury (including loss of consortium), whether based on contract, tort (including negligence and strict liability) or otherwise. Sound World Solutions’ only obligation and Customer’s exclusive remedy shall be limited to repair or replacement of the defective Product subject to the terms of this limited warranty. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
SOUND WORLD SOLUTIONS AND CUSTOMER HERETO HEREBY ABSOLUTELY, IRREVOCABLY AND UNCONDITIONALLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL RIGHT TO TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY IN ANY ACTION, PROCEEDING OR OTHER LITIGATION OF ANY TYPE BROUGHT BY SOUND WORLD SOLUTIONS OR CUSTOMER AGAINST EACH OTHER WHETHER WITH RESPECT TO CONTRACT CLAIMS, TORT CLAIMS, OR OTHERWISE.
Contact us if you continue having trouble with your device
960 N. Northwest Hwy.
Park Ridge, IL 60068
(855) 792-0117 (In US)
(847) 939-6101 (Outside the US)
Hours: M-F 9am- 5pm CST